Returns & Refunds
- Returns are not guaranteed. However, if you are not happy with any purchased items, please reach out within 21 days of receiving your purchase and I will do my best to mend any sorrow.
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Custom made / commissioned items are not available for return.
- Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Shipping
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Processing Time: This depends on how many orders I have, and how complicated it is to it ship out. Orders often get processed and shipped out within 2 weeks of purchase.
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Shipping Times: I ship everything through USPS which is usually a 3-5 business day wait to the continential US once they have the package.
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Customs & Duties: Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.
Care instructions
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Durability: Our ceramics are made with high-quality stoneware, but they are more fragile than mass-produced pieces. Handle them with care.
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Glazes: Matte glazes can stain over time. Wash them by hand if possible and avoid using them with strongly colored foods/liquids. Rinse them quickly after use and don't leave liquid on them for long periods.
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Dishwasher & Microwave: While technically dishwasher and microwave safe, these methods can shorten their lifespan. We recommend handwashing and avoiding microwave.
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Variations: Each piece is handmade, so slight variations in size, shape, and glaze color are expected.
Privacy Policy
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Information We Collect: We collect basic information when you visit our website.
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Use of Information: We use your information to provide and improve our services. We will not share your information with anyone else except as needed for order fulfillment or by law.
- Changes & Amendments: We reserve the right to update these policies. We'll notify you of any significant changes.
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Acceptance: By using our website and services, you agree to these terms and conditions.